Will your Coin Dealers Give you an After-sales Service?
Will your Coin Dealers Give you an After-sales Service?
As with anything, coin dealers aren’t required to give you any after sales service. It’s just in their best interests if they do. And the savvy salesman knows this and will act accordingly.
What do I mean by after sales service? Well to start with, I always like a pleasant smile to accompany whatever face it is I’m looking at, so that’s a good start. I don’t equate scowling or long suffering expressions to be part of the coin dealers after sales service.
Having said that, there’s not much that you can expect of after sales service from coin dealers, except perhaps things like friendly advice on coins.
When I was in my investment phase of coin collecting, one of the things that kept me coming back to my coin dealers was the good after sales service that they gave me. This included helping me know just when to hold onto a coin, and when was a good time to sell.
The better you get to know your coin dealers the better their after sales service should be. Things like, being shown coins that you otherwise might not have seen, and checking what coins you have for sale that another client wants and vice versa, are all part of a good after sales service.
And because I had established a good rapport with my coin dealers, they also went out of their way to help me locate my coins as well. If they were at an auction and saw something that I had particularly wanted they would immediately inform me.
This is what I consider to be good after sales service. In the beginning though don’t expect miracles, just expect good salesmanship from your coin dealers.
Although I have to say that in the bigger cities where people are mostly anonymous to one another, it will probably take you longer to establish a good rapport with your coin dealers.
Remember that they also need to get to know you and your custom before they can beam at you with pleasure. Until then settle for a genuine smile, and good service.
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